Always with a responsive eye on customer service, the story of KC’s Freight is one of resilience, adaptability and sheer hard work.
A 22-year strong family business, KC’s Freight has evolved from its inception as a humble parcel delivery service between Shepparton and local townships to a sizeable freight and Australia-wide logistics service.
Owned and operated by Mal and Cheri Terlich and with three of their four children onboard, replicating their parents’ strong work ethic, the family business is devoted to providing a flexible service to its clientele.
“We ship and send freight all over Australia. We say no to very little, if someone wants to move something, we simply make it happen, or we’ll find someone who does it,” says Mal.
“We’ve got some pretty strong connections in the industry,” says eldest son, Justin, “…and with Juvena (younger sister) running operations in the office, we soon get things moving.”
Implementing new processes overtime, Justin says that the family is comfortable with growing the business further because they maintain control over the fast paced and dynamic nature of the enterprise. With sixteen cross-trained staff and a brand-new truck, KC’s Freight now delivers furniture for two major retailers, and is well equipped to move furniture and white goods door to door residential, establishing a new arm of the business.
When asked about what underpins the tenacity of KC’s Freight, Cheri is quick to admire her husband’s sheer hard work and determination while acknowledging Justin’s keen eyed and fresh perspective.
A little more philosophical Mal states, “We talk about a culture of giving over receiving. I ask my workers to come and work well so I do well, and I come to work so they do well. I think that’s a bit unique. We don’t shout it from the rooftops, we just go about doing what we do.”
